1xBet is one of the best bookmakers in the world, offering a plethora of betting options for avid gamblers. The betting site is committed to providing its members with top quality experience, but despite that, technical issues are often inevitable. During such times, you can reach out to its customer support team for quick assistance.
On this page you will find all you need to know about 1xBet customer support.
1xBet Customer Support Channels
The operator makes multiple communication channels available. You can find all the details below:
- Live chat
- Email: [email protected]
- Phone: 000 800 919-02-66 and 000 800 919-10-72)
Arguably, the best option to reach out with your query is live chat, which is accessible 24/7. On the official company website, you can find the live chat option on the bottom-right, clicking which will connect you with one of the active customer support members. You can type your query in the blank section for it to be answered in real-time.
Alternatively, you can send them an email on the above mentioned address. It is essential to be descriptive here. Make sure that you add as many proofs as possible of the issue that you are facing. This can contain screenshots of the problem, a step-by-step explanation, etc. This will help the professionals to get a good understanding of the issue, allowing them to respond with an accurate solution.
It is noteworthy that the operator has dedicated teams and email IDs to address user queries. These email IDs are shared below:
- General query: [email protected]
- Finance query: [email protected]
- Security department: [email protected]
- Public relations and advertising: [email protected]
- Partnership queries (online): [email protected]
- Partnership queries (betting): [email protected]
Although contacting via phone can add a personal touch, it is advisable to keep it as a last resort or for a time when you require assistance in the shortest possible time. Issues under such a situation may be connectivity problems or being unable to place bets during a live game. The phone numbers provided above are not toll-free, so you will face standard phone charges.
FAQs address the most basic questions that you might have regarding the services provided by 1xBet. Make sure that you go through this section before opting for any other communication channel, as you may find the answers there.
Unfortunately, there are no distinguished hours displayed on the official site of 1xBet. The chat service offered by the operator on its website is probably the best medium to approach in situations wherein you require immediate assistance, as it is available around-the-clock. With the live chat feature you often get a response within 10 to 15 minutes.
You can certainly send an email describing your issue in detail, but you cannot expect immediate assistance, as the professionals will review it and provide a suitable answer as soon as possible. They usually come back to you within 24 hours.
Response Times of 1xBet Customer Support
The professionals guarantee to revert to your queries as soon as possible, and they manage to revert within 24 hours. If you are in search of immediate solutions, the best option is to approach them through the chat service on the website. All you have to do is type in your query and a 1xBet customer support employee will actively respond seeking more information about the issue you are facing.
See to it that you are detailed about the issue in order to receive a quick response. You can also email the experts, but again, that will take up to 24 hours before you get an answer. A phone call is much quicker, but it is best advised to be used when you need urgent assistance.
The 1xBet website itself is available in over 50 languages. So, if you wish to find an answer to your query in the FAQs section, you can find it in your preferred language. As for the languages used by the professionals over chat and call, they usually communicate in English and the availability of a native speaker is not necessarily guaranteed.
One of the main benefits of the 1xBet customer support is that you can also be assisted in Hindi. If you wish to speak Hindi to a customer support agent, make sure to inform them beforehand so you can be referred to a Hindi speaking agent.
1xBet offers a great variety of customer support channels, of which the 24/7 live chat is the most convenient method in most of the cases.
We suggest to read through the FAQs on the website before contacting the customer support, because a lot of questions are already answered there for you.
Alternatively, you can also read our pages that explain the main features of 1xBet, such as deposits, withdrawals, trustworthiness and much more. You can find a list of these sources below: