DISCLAIMER: Bet365 does no longer accept new Indian players since August 2023. We recommend to register with 1xBet instead.
Bet365 is one of the leading bookmakers in the world and attempts to enhance customer experience. You can see the attention to customer satisfaction in the fleet-footed response of the customer support.
The customer support team will pay great attention to your query and are always courteous with their responses. All you need to contact Bet365 is your username, name and full details of the issue you are facing.
On this page you can find all the details about the Bet365 Customer Support and the different available channels.
Available Customer Support Channels at Bet365
If you face any issues at Bet365, you can contact customer support through live chat, email, phone and post.
Here are the details for reaching out to the customer support from India:
- FAQ – On the website
- Live Chat – Available 24/7
- Email – [email protected]
- Phone – +441782684648
When to Use Which Channel?
Whenever you face any difficulties on Bet365, we recommend first trying your luck in the FAQ section on the website. This section answers the most basic questions you may have about the online betting site, meaning that you can find a lot of detailed explanations about payments, withdrawals, bonuses, etc.
If you don't find your question in the FAQ section, you can reach out by Live Chat for quick queries and by email for more detailed problems. Both options allow you to send supporting documents, such as screenshots, ID documents and anything else that's necessary.
The phone number can be used for quick queries, but beware that this is a number from the United Kingdom. If you call from India, international tolls may apply.
The Live Chat and Email channels are opened 24/7, which makes contacting the Bet365 customer support a breeze. If you are looking to contact the support team by phone, you will have to stick to the English business hours: 1.30 PM to 10.30 PM IST.
The Bet365 customer care team is here to assist you with any concerns about your account or to provide answers to your inquiries about sports and casino betting until you are satisfied with the resolution.
If you choose to contact Bet365 via chat, it takes about 15 minutes to get a response. Bet365’s live chat tends to be the fastest customer support channel, as you will be talking with a representative in real time.
Typically, the Bet365 customer support team will respond within 48 hours of your sent email. However, if you are not happy with the response, you can choose to request an escalation, and your request will be overseen by the Bet365 customer service management team. This will be Bet365’s final response.
You can raise your complaint via Malta Gaming Authority or refer your complaint to the eCommerce and Online Gaming Regulation and Assurance if you do not agree with the response provided by Bet365.
On Bet365, you can only access customer support in English. The company is headquartered and registered in the United Kingdom and the people working in customer support are also based there. If you are interested to learn more about the licenses and regulations of Bet365, we recommend reading our page on Bet365 trustworthiness.
At the moment, it is unfortunately not possible to talk in the live chat in Hindi, Tamil, Kannada, or any other Indian language.